Renée Evenson

Evenson probes the intricacies of workplace communication to help professionals navigate and resolve conflicts effectively. Her focus is on practical skills, such as attentive listening, courteous language, and the strategic use of nonverbal cues, which form the foundation of her books aimed at enhancing workplace interactions. Her work as an author stems from nearly two decades in customer service management at BellSouth Telecommunications, where she honed her expertise in employee training and development. Her unique perspective allows her to create guides that directly address the needs of frontline employees and managers, providing them with the tools necessary to foster better communication and service excellence.\n\nRenée Evenson's core themes revolve around conflict resolution and managing difficult people through straightforward, actionable strategies. Her book, "Powerful Phrases for Dealing with Difficult People", exemplifies her approach by offering over 325 ready-to-use phrases designed to ease workplace tensions. This focus on practical solutions is mirrored in works like "Customer Service Training 101", where she equips readers with essential customer service techniques. The bio of her professional journey underscores the evolution from a hands-on customer service leader to a respected author in business communication. Her writing style is instructional and accessible, making her books invaluable to business professionals seeking to improve workplace relationships through effective communication.