Joey Coleman

Coleman probes the intricacies of customer and employee experience with a unique focus on retention and loyalty. His philosophy underscores the significance of the initial interactions between a business and its customers or employees. Through his First 100 Days® methodology, he promotes strategies to transform fleeting engagements into enduring relationships. Coleman's work challenges companies to rethink their approaches, emphasizing the creation of memorable experiences that foster lifelong loyalty.\n\nWith his actionable writing style, Coleman utilizes storytelling and real-world examples to make his concepts accessible and engaging for readers. This approach is particularly evident in his book, "Never Lose a Customer Again", which offers detailed strategies to convert one-time purchasers into loyal advocates. His insights extend beyond customer interactions; in "Never Lose an Employee Again", he addresses the vital need for effective employee onboarding and retention, responding to challenges such as the Great Resignation. These works illustrate his commitment to helping businesses not only acquire but also maintain valuable relationships.\n\nReaders who engage with Coleman's books gain practical guidance on enhancing customer and employee experiences. His insights are beneficial for business leaders and organizations aiming to improve loyalty and retention. Coleman's influence extends beyond his writings, as he is also a recognized speaker, sharing his expertise at conferences worldwide. Meanwhile, his varied career, which includes roles in law and intelligence, enriches his perspectives and solidifies his authority in the field. This bio reflects Coleman's ability to intertwine his professional experiences with his passion for art and innovation, crafting a distinctive voice in the landscape of business communication.